We have created a three-part video series on alarms, notifications and thresholds.


Let's start with alarms and events in Iris.


Then we move on to thresholds and the alarm manager. Depending on the version of Iris that you have installed, the alarm manager might be called the event manager.



And finally we talk about notifications - who needs to know about what. And what would be the best notification method.


For the next article, click on the track that you are following:

TRACK 2: User

TRACK 3: Administrator


To return to the contents page, click on the track that you are following:

TRACK 2: User

TRACK 3: Administrator





What notifications are within Iris

Once an alarm is present in the event manager, it’s possible to send notifications for it. You will set up notifications for your customers as needed. Notifications are usually set up in groups as more than one person could be notified if an event occurs. 

 

Once you have set up notification groups and thresholds, you set up alarm notifications and assign them to a group.

 

Always remember to include yourself in the notification group to ensure that you are kept up to date on any alarms and the status of anything on the network.

 

Create a notification group

Notification groups are groups of people who should receive an alarm notification. Let’s look at how to set up a notification group.

Step 1
Step 2
 
PBpEYg1PM5IF6slRbOiD4uDSVwyGD4pe9Q.png 1. Click on Configuration on the navigation bar at the top of the screen.


6Vb8RL33YC8ddd3r4_zthQZofOie8a7Saw.png 
1. Click on Monitoring and then Edit Notification Groups from the drop-downs.
Step 3
 
3xXCgr7HrbCMxIwbiVIuF_Zj-pGMubAkFg.png 1. The Create a new Notify Group pop-up will be displayed.
2. Type the name of the group in the Group Name field.
3. The Description should be a textual description of the group.
4. Select the Notification Hours to receive notifications.
5. It is important to know that the View field is not a filter, it simply means that ADMINs in this view may edit this group.
6. There is a list of ways that a customer can be notified.
7. Click Save.
Always remember to include yourself in the list so that you are aware of what is going on.
Step 4


M2Plrvh0kbM2JbCbaqla8PkV_L4ppiRSwg.png1. For email notifications, complete the E-mail Address List. Email addresses should be separated by a comma.
2. Click Save.
Step 5


fX_nRv24BJOXhaO2bEod1bcT3hYam63x3Q.png

1. For SMS notifications, complete the SMS Number List. The numbers must be separated by a comma.
2. Include your own SMS number address in the list so that you will also be kept notified.
3. Click Save.
You will only be able to set up SMS notifications if you have a payment gateway. This has to be set up by Iris.
Step 6


CrZTlML5nLn-QtjyEdWwxxssiD9mwEKGOg.pngThere are various other ways that you can notify groups.




We have created the following articles to assist you to set up:


Pushbullet: http://support.irisns.com/solution/articles/11000000255-how-do-i-configure-pushbullet-notifications-


Telegram: http://support.irisns.com/solution/articles/11000004600-how-do-i-configure-telegram-notifications-


Slack: http://support.irisns.com/solution/articles/11000004892-how-do-i-configure-slack-notifications-




If you select External, then notifications will be sent via Remedy, Freshdesk or another notification system. This has to be configured in the back-end of Iris.

 

 

IRIS 1.2.1. and earlier

Before you create a new alarm notification…

Before you create a new alarm notification, you need to ensure that you have created the correct notify group for this alarm notification. That means that the group of people that should receive this alarm notification should be set up in a group created especially for this alarm, unless the group already exists for another alarm/s.

Once you have this created, you are good to get started creating your new alarm notification.

IRIS 1.2.2

If you have IRIS 1.2.2., then you will be able to create a new group for this alarm from the modal.

 

Create a new alarm notification

You are able to create alarms on Iris. This is how you would be able to do this.

 

Step 1
Step 2

1. Click on Configuration on the navigation bar at the top of the screen.
 
1. Click on Monitoring and then Set Alarm Notifications from the drop-downs.
Step 3

  1. Click on the plus icon to add a new alarm notification.
Step 4
 
  1. The Create a new Alarm Notification pop-up will be displayed.
  2. Complete all the fields.
  3. Send to Group drop-down will contain any notification groups that you have created. Select the correct one to receive this particular alarm. If you do not have a list in this drop down, you will need to first create a notification group before you continue with creating the alarm.
  4. Click Save.
         


Edit an existing alarm notification

You can edit an existing alarm notification for a client.

 

Step 1
Step 2

  1. Click on Configuration on the navigation bar at the top of the screen.

 
  1. Click on Monitoring and then Set Alarm Notifications from the drop-downs.
Step 3

  1. The landing page will be displayed.
  2. There are two ways to edit an alarm notification.
  3. Click on the edit icon in the Actions column next to the relevant notification.
    OR
  4. Select the notification in the left column and click on the edit icon at the top of the screen.
Step 4

  1. The Edit Alarm Notification Rule pop-up will be displayed.
  2. Edit the relevant fields.
  3. Click Save.


 

For the next article, click on the track that you are following:

TRACK 2: User

TRACK 3: Administrator


To return to the contents page, click on the track that you are following:

TRACK 2: User

TRACK 3: Administrator