FAQs

What are the access requirements?
Access Requirements to/from the Internet tcp/22 in (ssh admin) from our jumphosts or VPN tcp/80 Out (HTTP) download installation and update packag...
Mon, 31 Jul, 2017 at 2:21 PM
How do I configure Telegram notifications?
To receive notifications in a private channel, a group, or directly to your own account, you will need to create a Telegram bot. Follow the in...
Tue, 4 Jul, 2017 at 12:08 PM
What is flapping and how does it work?
Flapping kicks in once an alarm changes state within 30 minutes of the last state change; i.e. if a device was just added to Iris and is reachable (UP) b...
Wed, 22 Nov, 2017 at 6:55 PM
How many devices can I monitor?
Iris can monitor a large number of devices. The only restrictions are hardware and license requirements.
Wed, 26 Apr, 2017 at 11:09 AM
I am getting a lot of alerts for a switch
Active Monitoring (ICMP ping) can be configured to monitor the device only rather than actively monitoring (pinging) all interfaces on a switch/device.  ...
Wed, 1 Nov, 2017 at 1:02 PM
I would like send traps/syslogs to Iris. What do I need to do?
To send syslogs to Iris, they need to be sent as unauthorised to either the Iris DCE or the Iris poller using level local5 and above. The hostname of the ...
Tue, 30 May, 2017 at 12:00 PM
Windows WMI Polling
Currently, supported features are as follows:   Windows server   • Event Log Collection • Iris collects System Event logs every 5 minutes • Al...
Wed, 1 Nov, 2017 at 1:48 PM
Iris reports some devices are down, but I can connect to them via Telnet.
This is most likely due to an access issue from the Iris poller connecting to the device using SNMP or ICMP. To check connectivity, use the Check SNMP fea...
Wed, 1 Nov, 2017 at 1:46 PM
Poller Request Form
Please send the following information: Vendor name and model number of the device The software version(s) that need to be supported  All th...
Wed, 1 Nov, 2017 at 1:49 PM
Regex matching on devices that should be included/excluded from generating alarms/notifications
Let's have a look at notifications first: In the "edit alarm notifications" modal, you can match on mnemonic and device which can both co...
Mon, 23 Jan, 2017 at 3:05 PM