FAQs

How many devices can I monitor?
Iris can monitor a large number of devices. The only restrictions are hardware and license requirements.
Wed, 26 Apr, 2017 at 11:09 AM
How can I see my open tickets with Iris support?
Please register on the portal support.irisns.com.
Tue, 15 Nov, 2016 at 12:39 PM
I am getting a lot of alerts for a switch
Active Monitoring (ICMP ping) can be configured to monitor the device only rather than actively monitoring (pinging) all interfaces on a switch/device.  ...
Wed, 26 Apr, 2017 at 11:18 AM
Dormant Links
The dormant feature uses an algorithm which looks at the traffic passing through the interface. It then assigns a value to the graph which is representati...
Wed, 26 Apr, 2017 at 11:19 AM
IRIS reports some devices are down, but I can connect to them via Telnet.
This is most likely due to an access issue from the Iris poller connecting to the device using SNMP or ICMP. To check connectivity, use the Check SNMP fea...
Tue, 30 May, 2017 at 11:46 AM
What are the access requirements?
Access Requirements to/from the Internet tcp/22 in (ssh admin) from our jumphosts or VPN tcp/80 Out (HTTP) download installation and update packag...
Fri, 27 Jan, 2017 at 3:14 PM
How do I know which devices are sending Netflow to IRIS
This can be obtained via the back-end. Please contact support until a front-end feature is available.
Thu, 19 Jun, 2014 at 10:39 AM
How do I add multiple devices with the same community string, poller details etc.
IRIS can discover several different device types. Please contact IRIS support to assist until this feature is available via the front end.
Wed, 26 Apr, 2017 at 11:07 AM
How do I undelete a user?
To undelete a user, click the show deleted users icon at the top of the screen and click undelete. See the following two screenshots to assist. ...
Tue, 30 May, 2017 at 11:58 AM
I would like send traps/syslogs to Iris. What do I need to do?
To send syslogs to Iris, they need to be sent as unauthorised to either the Iris DCE or the Iris poller using level local5 and above. The hostname of the ...
Tue, 30 May, 2017 at 12:00 PM