FAQs

How do I configure Pushbullet Notifications?
You'll need to sign up with Pushbullet by visiting their site @ https://www.pushbullet.com and clicking one of the Sign up with Google/Facebook butto...
Wed, 16 Nov, 2016 at 2:17 PM
I’ve changed the description of an interface but it hasn’t changed yet in Iris, how long does this normally take?
The time will vary because there are several processes involved discovering and updating elements automatically within Iris.  On a default installation...
Wed, 10 Apr, 2019 at 12:08 PM
Can I set up multiple thresholds for the same element?
You cannot have two or more of the same thresholds configured for the same element. Only one of these thresholds will trigger an alarm notification. Iris wi...
Thu, 16 Nov, 2017 at 10:46 AM
How do I set up SNMP on fortigate devices via CLI?
You need to change the labels in the script to match your settings for this script to work: %Interface% Change to the interface on which you will be ena...
Tue, 28 Aug, 2018 at 12:14 PM
How can I filter events for specific data?
You can edit events to find specific information and then you are able to export the data into a report. For more information on how to do this, click here....
Thu, 16 Nov, 2017 at 9:25 AM
Why am I seeing duplicate alarms in the alarm manager?
There are two senarios where you might see duplicate alarms in the alarm manager, first is that alarms are generated per view and Admin users without any ...
Tue, 28 Nov, 2017 at 7:17 PM
Line speeds on links
The line speed on an Iris graph is taken from the configured interface speed on the router. Should the line speed on the router change, the graphs will ...
Wed, 4 Jul, 2018 at 12:07 PM
Graph size affects data
If you are pulling 24 hours worth of data and see an outage on a link, then pull the same information on the same size graph for a month that outage that wa...
Thu, 22 Oct, 2015 at 2:57 PM
I am seeing an invalid GDEF graph - what is it and what should I do?
There appears to be a configuration issue with the specific graph type you are looking for. Please send the current URL in your browser as well as a sc...
Thu, 17 Nov, 2016 at 11:22 AM
I’ve added a devices 20 minutes ago and checked SNMP was successful but I’m not seeing any graphs for the device
Iris has a back-end process that runs every so often depending on the implementation.  This process will add the device into all the required tables...
Tue, 30 May, 2017 at 12:27 PM