To view alarms, click on events and then select the Suppressed View of the Alarm Manager. The reason why we recommend the suppressed view is because it groups alarms by the element name as opposed to individually listing them.

The alarm manager helps to tell you a few things that have happened with an alarm. You can tell when it first happened and when it last happened. You can tell if it has been acknowledged by someone and if that person has made a comment.

You can click on the blue number on the suppressed view to expand it and see more detail. (Once expanded, the number is green as shown above.)

If you right-click in the row that contains the alarm, a dropdown list will appear. You can select the relevant action from this drop down.

Acknowledge: Acknowledge will change the status of the event to ACK and will remove the bold emphasis of the text on the event line. Once an alarm status is ACK, there will be no further alarms for this event until the status changes again.
Defer: See below.
Edit Event: Edit Event will display a pop-up. This allows you to change some of the parameters of the event.
Set Status: See below.
Open in Troubleshooter: Clicking here will open the graphs associated with the event in the Iris Troubleshooter.
Check Ping: If the event has an IP number in the DETAIL column, you can perform a ping from the view.
Check Traceroute: If the event has an IP number in the DETAIL column, you can perform a Traceroute from the view.
Check Interface: If the event has an IP number in the DETAIL column, and Config Backup is enabled, the output of a “show interface” will be returned.

If a device or element is going to be down for a very long time and you don’t want it to keep appearing in the alarm manager, you can defer it. Should this alarm clear, it will automatically undefer.

There are four different time periods that you can select when deferring an alarm:
  • 1 hour
  • 1 day
  • 1 week
  • forever

Set Status
You are able to set the status of the element.

You can add comments in the comments column for every status that you set. This could include the name of the person who is responsible for this element.

If you type text into the fields, that will filter the information that you would like to see.

pe1 typed into the Element Name field will bring up all the elements’ names that start with pe1.

The bar at the top of the page also has several functions. Let’s have a quick look at these in order from left to right.

  • The eye icon allows you to hide or show deleted alarms
  • To clear all the filters, click on the filter icon
  • If you select Edit Alarm, a pop-up will be displayed. The fields that you won’t be able to edit will be greyed out as you can see here. All fields that you can edit will be white. You can also change the status of the device here. To bulk edit alarms, see this article
  • You can select the types of alarms you would like to view by clicking on the drop-down list
  • You can show and hide different columns in your view
  • The page refreshes every 30 seconds. This can be adjusted
  •  You can also export this list of alarms to CSV

As with everything, it is best to get using the alarm manager to figure it out. Click around until you get it set up according to your needs and the needs of your customers.

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