What notifications are within Iris
Once an alarm is present in the alarm manager, it’s possible to send notifications for it. You will set up notifications for your customers as needed. Notifications are usually set up in groups as more than one person could be notified if an event occurs.
Once you have set up notification groups and thresholds, you set up alarm notifications and assign them to a group.
Always remember to include yourself in the notification group to ensure that you are kept up to date on any alarms and the status of anything on the network.
Create a notification group
Notification groups are groups of people who should receive an alarm notification.
A list of all the notification groups that have already been added or created will be displayed. To create a new notification group, click on the + at the top of the page.
Type the name of the group in the Group Name field.
The Description should be a text description of the group.
Select the Notification Hours to receive notifications.
The View field is not a filter; it simply means that administrators in this view may edit this group.
Type in the email address that the notification will be sent from.
|Iris has created several ways that groups can be notified.|
Email: Type in the email addresses separated by a comma.
SMS: A payment gateway is required for SMSs. Please contact support if you would like to notify using this method.
SMPP: The Short Message Peer-to-Peer (SMPP) is a protocol used by the telecommunications industry for exchanging SMS messages between Short Message Service Centers (SMSC) and/or External Short Messaging Entities (ESME).
Twitter, Zendesk, Pushbullet, Telegram, Slack, Jira and Syslog can also be used. Look at each tab for links to more information on how to set these up.
External: Notifications can be sent via an external ticketing system such as Remedy, Freshdesk or another notification system. This has to be configured in the back-end of Iris. Please contact support for this.
Iris Certified Engineer (ICE) Level 1, 2 and 3
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