To add a new SLA in SLAMC, click on the at the top of your screen on the landing page or SLA List page.

The Create a New Sla popup will be displayed.

Name  Type in the name of your new SLA.

Description  Type in a description for your SLA. This can help when searching.

Customer Filter  You can start typing the name of a view and options will be displayed in a drop-down menu. Select the customer you
                             would like to filter on.

Save  Remember to click Save.

Your new SLA will now be displayed in the SLA list.